Transport and deliver goods from a warehouse, hub, or depot to stores, customers or drop-off points using a van.
Ensure deliveries are made safely, on time, in good condition, and with good customer service.
Here are typical duties of someone in this role:
| Duty | What it involves |
|---|---|
| Loading & Unloading | Putting packages or goods into the van, and unloading them at the correct locations. Must handle goods carefully, especially fragile or heavy ones. |
| Route Planning / Navigation | Following predetermined delivery routes; sometimes planning the best route to avoid traffic or delays. Using GPS/maps. |
| Delivery Execution | Driving to the destination, delivering goods, possibly collecting payment (if COD), getting signatures or proof of delivery. |
| Vehicle Care | Ensuring the van is clean, fueled, maintained; reporting any mechanical issues or accidents. |
| Documentation & Reporting | Keeping records: what items delivered, when, to whom; any issues like damaged goods, late deliveries; handing over any cash collected; submitting reports. |
| Customer Interaction | Being polite, answering customer queries, providing good service; dealing with complaints or issues professionally. |
| Following Safety Rules | Driving responsibly; obeying traffic laws; making sure goods are secured; using safety equipment if needed. |
Valid driver’s license (appropriate type for van driving).
Basic scholastic qualification (often 10th or 12th pass).
Physical fitness (lifting, moving heavy boxes).
Basic navigation/GPS/map reading.
Good sense of time management (to meet delivery schedules).
Communication skills — to interact with customers and superiors.
Reliability, punctuality.
Often full‐time, day shift; but sometimes also rotational shifts.
May involve long hours, heavy lifting, traffic and weather challenges.
Might involve handling cash or digital payments.
Need to adhere to safety norms.
The role is field-based; you are out on the road most of the time.
I saw a job posting from Udaan in Lucknow for Delivery Executive (van) that mentions some benefits:
Provident Fund (PF) — long-term savings/retirement fund.
ESI (Employee State Insurance) — health insurance / medical benefit for sickness, accident etc.
Fixed salary with incentives (if you perform well) for extra earning potential.
🏢 Company Summary: Udaan is a leading B2B e-commerce platform in India, founded in 2016 to empower small and medium businesses (SMBs). It connects retailers, wholesalers, manufacturers, and brands through a unified digital platform, enabling seamle... Read More