Customer Engagement & Sales
Greet and assist customers in the store.
Understand customer needs and recommend products (Apparel, FMCG, General Merchandise).
Upsell and cross-sell products to maximize sales.
Store Operations Support
Maintain product displays and shelves (stocking, labeling, and organizing).
Ensure inventory accuracy and report stock shortages.
Assist with billing and payment processing when needed.
Customer Service & Complaint Resolution
Handle customer queries and complaints professionally.
Provide after-sales support and guidance.
Sales Reporting & Targets
Achieve daily/weekly/monthly sales targets.
Prepare reports on sales, promotions, and customer feedback for supervisors.
Promotions & Merchandising
Participate in promotional events, seasonal sales, or campaigns.
Ensure merchandise is presented neatly and attractively.
Strong communication and interpersonal skills.
Basic numerical ability for billing and inventory.
Customer-centric mindset with sales orientation.
Ability to work in a team and meet sales targets.
Flexible with work shifts, weekends, and holidays.
Minimum Education: 10+2 (High School) or equivalent.
Preferred: Graduate degree in Commerce, Retail Management, or similar.
Experience: Fresher-friendly in many stores; 0–2 years for higher pay packages.
Performance-based Incentives / Commission: tied to sales targets and upselling.
Overtime Pay: Applicable when working beyond scheduled shifts.
Provident Fund (PF) contribution.
Gratuity (for employees completing minimum service period).
Employee Discounts on store products – usually 10–20%.
Health Insurance: Some stores or regions provide basic medical coverage.
Uniform / Apparel Allowance: Provided for floor staff to maintain store standards.
Promotion Opportunities: Sales Executive → Floor Supervisor → Assistant Store Manager → Store Manager → Area / Regional Manager.
Skill Development: On-the-job training in sales, customer service, merchandising, and retail operations.
Exposure to Retail Management: Valuable experience for long-term retail or corporate careers.
Team-based environment in stores.
Opportunity to interact directly with customers and develop communication & interpersonal skills.
Flexible shifts in some locations (morning/afternoon/evening) to suit personal schedules.
Target Market: Budget-conscious consumers, tier-2 and tier-3 cities in India Product Categories: Apparel: Men, Women, Kids General Merchandise: Household items, kitchenware, accessories FMCG: Groceries, personal care, cleaning... Read More