Operational Management
Oversee Front Office, Housekeeping, and Reservations departments.
Ensure efficient check-in/check-out processes and smooth guest services.
Monitor room occupancy, maintenance, and cleanliness standards.
Revenue & Budgeting
Collaborate with the Revenue Management team to optimize room occupancy and pricing.
Prepare and manage departmental budgets and operational expenses.
Team Leadership
Recruit, train, and supervise departmental staff.
Conduct performance appraisals, schedule shifts, and monitor team productivity.
Foster a culture of guest-focused service and professional development.
Guest Experience & Service Quality
Handle VIP guests, special requests, and guest complaints effectively.
Ensure all rooms and public areas meet quality and hygiene standards.
Implement service improvement initiatives based on guest feedback and surveys.
Reporting & Compliance
Prepare daily, weekly, and monthly operational reports for senior management.
Ensure compliance with hotel policies, safety standards, and regulatory requirements.
Competitive base salary with annual performance bonuses based on occupancy and guest satisfaction targets.
Incentives for achieving departmental KPIs or cost optimization.
Annual salary reviews and promotions based on performance.
Comprehensive health insurance for self and dependents.
Life and accident insurance coverage.
Employer contributions to Provident Fund (PF) and Employee State Insurance (ESI).
Staff accommodation or housing allowance (depending on hotel policy).
Meal allowances or staff meals during shifts.
Transport allowance or company-provided transport for duty-related travel.
Uniforms and laundry services provided by the hotel.
Access to training programs in hotel management, guest service, and leadership.
Opportunities to advance to General Manager or Hotel Operations Manager positions.
Exposure to international hospitality standards in luxury or branded hotels.
“Employee of the Month / Quarter” awards for exceptional performance.
Rewards for cost-saving initiatives, guest satisfaction improvements, or operational excellence.
Discounts on hotel stays, F&B outlets, and partner services.
Paid leave, festival bonuses, and sometimes travel allowances for hotel-sponsored events.
Participation in team-building activities, workshops, and conferences.
Marriott operates over 9,400 properties across more than 140 countries and territories. The company manages a diverse portfolio of 36 hotel brands, including luxury names like The Ritz-Carlton, St. Regis, and JW Marriott, as well as midscale and econ... Read More