The General Manager is the head of the hotel property. They are responsible for overall business performance, guest satisfaction, employee management, and brand compliance. The GM acts as the key decision-maker for the property, reporting to the regional or corporate leadership team.
At Marriott, a GM is not only an administrator but also the face of the hotel, ensuring that both guests and employees have the best possible experience.
Operations Management
Oversee all departments: Front Office, Housekeeping, Food & Beverage, Finance, HR, Engineering, and Sales.
Ensure smooth day-to-day functioning of the hotel.
Financial Leadership
Prepare and manage the hotel’s budget.
Monitor revenue, expenses, and profitability.
Develop strategies for cost control and revenue growth.
Guest Services & Brand Standards
Maintain Marriott’s high standards of hospitality.
Resolve guest complaints and ensure guest loyalty.
Drive customer satisfaction through Marriott Bonvoy programs.
Team Leadership
Hire, train, and mentor staff across all levels.
Set goals and monitor performance of department heads.
Build a strong service culture within the hotel.
Sales & Marketing
Work with the sales team to attract business clients, events, and leisure guests.
Plan promotions, partnerships, and loyalty campaigns.
Compliance & Safety
Ensure the hotel follows all legal, health, and safety regulations.
Conduct quality and service audits regularly.
Strong leadership and decision-making ability
Financial and business acumen
Excellent communication and interpersonal skills
Ability to handle crises and resolve conflicts
Deep knowledge of hotel operations and hospitality standards
Strategic and innovative thinking
Education: Bachelor’s degree in Hospitality / Hotel Management, Business Administration, or related field. MBA is preferred.
Experience: 10–15 years of progressive hotel operations experience, with prior senior management roles (e.g., Operations Manager, Assistant GM).
Health & life insurance
Annual bonuses and performance incentives
Global hotel discounts for employees & family
Retirement and savings plans
Paid leaves, wellness, and travel benefits
Marriott operates over 9,400 properties across more than 140 countries and territories. The company manages a diverse portfolio of 36 hotel brands, including luxury names like The Ritz-Carlton, St. Regis, and JW Marriott, as well as midscale and econ... Read More