The General Manager is responsible for overseeing the entire operations of a hotel property, ensuring high-quality guest experiences, driving financial performance, and maintaining brand standards. The GM serves as the senior-most leader on-site and reports to regional or corporate leadership.
Operational Leadership
Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Finance, and Engineering.
Ensure operational efficiency and compliance with Marriott standards.
Financial Management
Prepare and manage budgets.
Monitor revenue, expenses, and profitability.
Implement strategies to drive revenue growth and cost optimization.
Guest Experience
Maintain high standards of service quality.
Resolve guest issues promptly and ensure satisfaction.
Implement initiatives to enhance Marriott Bonvoy guest loyalty.
Staff Management
Recruit, train, and mentor department heads and employees.
Foster a culture of teamwork, accountability, and development.
Conduct performance evaluations and implement improvement plans.
Strategic Planning & Brand Compliance
Execute brand standards, policies, and marketing strategies.
Work with regional leadership on business expansion, market positioning, and competitive benchmarking.
Safety & Legal Compliance
Ensure adherence to health, safety, and local regulatory requirements.
Monitor quality audits and maintain property certifications.
Education: Bachelor’s degree in Hotel Management, Business Administration, or related field; MBA preferred.
Experience: 10–15 years in hotel operations, with prior experience as an Assistant GM, Operations Manager, or Department Head.
Skills:
Strong leadership and team management.
Financial acumen and budget management.
Customer-centric mindset and problem-solving skills.
Excellent communication and interpersonal skills.
Health and life insurance
Performance bonuses
Employee discounts at Marriott properties globally
Retirement and savings plans
Paid leave and wellness programs
Marriott operates over 9,400 properties across more than 140 countries and territories. The company manages a diverse portfolio of 36 hotel brands, including luxury names like The Ritz-Carlton, St. Regis, and JW Marriott, as well as midscale and econ... Read More