A Customer Service Executive acts as the first point of contact for customers, ensuring a positive shopping experience. Typical duties include:
Customer Interaction
Greet and assist customers in-store or via call/email (if corporate support).
Understand customer needs and guide them to the right products.
Complaint Resolution
Handle customer complaints or queries promptly.
Provide solutions, process returns/exchanges, and escalate issues when required.
Billing & Documentation Support
Assist at billing counters if required.
Maintain records of complaints, feedback, or returns.
Feedback & Reporting
Collect customer feedback and report recurring issues to management.
Suggest improvements to enhance customer satisfaction.
Store Coordination
Coordinate with floor staff, inventory team, or store manager to ensure smooth service.
Communication skills: Clear, polite, and professional.
Problem-solving: Ability to resolve complaints efficiently.
Patience & empathy: Deal calmly with difficult customers.
Basic computer skills: Familiarity with billing systems or MS Office.
Teamwork: Coordinate effectively with store staff.
Minimum: High School / 12th Pass.
Preferred: Graduation in any discipline.
Training is usually provided on the job.
Freshers can apply for entry-level CSE roles.
Retail or customer-facing experience is a plus.
PF / ESI
Employee discounts on store merchandise
Incentives or performance bonuses
Target Market: Budget-conscious consumers, tier-2 and tier-3 cities in India Product Categories: Apparel: Men, Women, Kids General Merchandise: Household items, kitchenware, accessories FMCG: Groceries, personal care, cleaning... Read More