Reservation Operations
Manage room bookings through phone, email, and online platforms.
Assist in allocating rooms efficiently to maximize occupancy and revenue.
Handle group bookings, corporate accounts, and VIP reservations.
Team Supervision
Supervise and train reservation executives or associates.
Allocate tasks, monitor performance, and maintain staff discipline.
Customer Service
Respond to guest inquiries promptly and courteously.
Resolve complaints related to bookings or cancellations.
Provide information on hotel services, packages, and promotions.
Reporting & Coordination
Assist in preparing daily, weekly, and monthly reservation reports.
Coordinate with Front Office, Revenue Management, and Sales teams.
Track trends in bookings and cancellations to support revenue strategies.
Compliance & Policies
Ensure adherence to hotel policies, cancellation procedures, and data privacy rules.
Maintain accurate records of all bookings and transactions.
Competitive base salary with annual performance bonuses.
Incentives for achieving occupancy and revenue targets.
Annual salary reviews and promotions based on performance.
Medical insurance for self and family.
Life and accident insurance coverage.
Employer contributions to Provident Fund (PF) and Employee State Insurance (ESI).
Subsidized or complimentary meals during shifts.
Uniforms and laundry services provided by the hotel.
Transport allowance or staff accommodation (depending on the hotel).
On-the-job training in reservations, front office operations, and revenue management.
Opportunity to progress to Reservations Manager, Front Office Manager, or Revenue Manager roles.
Exposure to hotel management systems (PMS) and international standards.
“Employee of the Month” awards or performance recognition.
Participation in team-building events, workshops, and corporate training programs.
Discounts on hotel stays, F&B outlets, and partner services.
Paid leave, holidays, and sometimes festival bonuses.
Exposure to luxury hospitality and guest interaction for professional growth.
Marriott operates over 9,400 properties across more than 140 countries and territories. The company manages a diverse portfolio of 36 hotel brands, including luxury names like The Ritz-Carlton, St. Regis, and JW Marriott, as well as midscale and econ... Read More