Respond to customer queries via live chat in a professional and friendly manner.
Assist with order tracking, delays, cancellations, refunds, and missing items.
Resolve payment, wallet, coupon, and account-related issues.
Guide customers on using the Zomato app and features.
Follow predefined chat scripts, SOPs, and quality guidelines.
Escalate complex issues to senior support teams when required.
Maintain accurate chat records and case notes.
Ensure high customer satisfaction (CSAT) scores.
Minimum 12th pass (graduates preferred).
Good written English (basic Hindi/regional language may help).
Basic computer knowledge and good typing speed.
Laptop/desktop or smartphone with stable internet connection.
Ability to work in rotational shifts, including weekends/holidays.
Freshers can apply (training provided).
No office travel or relocation
Work comfortably from your home
Save money on commuting, food, and rent
Full-time or part-time roles (depends on hiring partner)
Shift-based work (day/night shifts available)
Suitable for students, freshers, and homemakers
Fixed monthly salary
Performance-based incentives
On-time salary payments
Paid or free training (company dependent)
Learn customer support tools and chat systems
Easy onboarding for freshers
Structured SOPs and scripts
Team leader & escalation support
Clear performance metrics
Founded as FoodieBay on 10 July 2008, renamed Zomato in November 2010 Officially rebranded to Eternal Limited effective 20 March 2025, with Zomato becoming one of its main verticals; the Zomato app and brand name remain unchanged Now compose... Read More