Here’s a composite / typical Job Description for a Territory Service Manager role at TVS Group (especially TVS Motor) based on multiple live job postings. You can use this to understand the requirements, write your resume, or prepare for interviewing. If you want, I can tailor it to your city or experience level too.
Territory Service Manager (2W or 3W depending on region)
Sometimes called Territory Manager – Service
The TSM is responsible for a defined territory (region or group of dealerships)
Reporting likely to a Regional Service Head or similar in Service / After‑Sales Operations
Responsible for implementing company service standards & policies in the field (dealerships / workshops)
Here are the common / core responsibilities:
Dealer Service Business Growth
Improve the service business of dealers; increase service inflows.
Improve profitability and operational efficiency in workshops.
Ensure availability of genuine spare parts/components from approved/recommended sources.
Customer Satisfaction & Quality Metrics
Maintain / improve PSF Score (or similar service quality / process score) via audits, inspections, corrective actions.
Handle customer complaints efficiently—ensure timely resolution (e.g., within 48 hours) if specified.
Follow up with customers regularly (calls / personal meetings) to understand expectations and feedback.
Training & Workshop Capability
Raise competence of dealer/service staff: on product knowledge, repair standards, use of special tools, customer handling.
Train mechanics vs competitor model / updates.
Operational Efficiency
Reduce turnaround time for service / repairs.
Ensure trouble‑free vehicles returned to customers (quality assurance).
Parts Business & Remuneration
Achieve targets related to parts business (parts sold / distributed) at dealer/APS (Authorized Part Suppliers) level.
Ensure parts availability & eligibility of dealerships for any incentives scheme.
Feedback & Product Improvement
Collect feedback from field / dealers / customers on product/service issues, relay to Head Office for product quality improvements.
People Management
Ensure trained manpower is available in the service network.
Reduce attrition, keep staff motivation & performance up.
Educational Qualification: Bachelor’s degree, often Engineering (BE / B.Tech) preferred.
Industry experience: ~ 3 to 8 years (varies by location / seniority) in automotive / after‑sales / service operations.
These are commonly expected:
Technical expertise — comfort with workshop operations, repair standards, etc.
Strong interpersonal / relationship building skills (with dealers, customers, internal teams)
Operational excellence — ability to plan, monitor, drive improvements.
Leadership & People Management — training, motivating, supervising, possibly managing small teams.
Customer focus — ensuring service quality, satisfaction, handling complaints properly.
Service revenue / service inflow growth
Workshop turnaround time
PSF / CSAT / Service process audit scores
Parts availability & parts business targets
Customer complaint resolution time
Quality (e.g. number of repeat repairs or defects)
Dealer service staff training/compliance
Here are benefits that a Territory Service Manager at TVS Group / TVS Motor Company is likely to receive — based on official policy disclosures, employee reviews, and industry norms. Some will apply to all employees; others specifically to managerial / territory roles. If you want, I can try to get the exact benefit list for Lucknow or your state.
Competitive Salary + Annual Reviews
The base pay is benchmarked with market rates.
Annual increments / promotions are considered, especially for performance.
Performance Incentives / Variable Pay
Eligible employees (especially in managerial or senior roles) get Performance Incentive (PI) linked to both individual and company targets.
Payouts are usually annual (after financial year ends).
Health / Medical Insurance
Group healthcare coverage for employees and often their dependents.
Inclusion of parents / in‑laws in medical coverage in many cases.
Parental Benefits
Maternity leave (as per law, and possibly beyond)
Paternity leave or benefits for new fathers.
Crèche facility at some major locations like the Hosur plant.
Employee Welfare & Support Services
TVS has formal welfare programs “from recruitment to retirement.”
Policies for employee safety, travel support, relocation (if applicable), uniform, etc.
Support in education / training, skill upgradation.
Work Culture / Inclusion
Initiatives around diversity & inclusion, gender ratio, equal opportunities.
Psychological safety, respecting work‑life balance where feasible.
Leaves & Holidays
Standard statutory leaves (sick leave, casual leave, earned leave) as per Indian labour laws.
Additional leave policies for parental leave, possibly special leave for certain events.
Travel / Allowances
Since a Territory Service Manager travels in their assigned territory (dealerships, workshops etc.), there are usually perks / reimbursement for travel, petrol / vehicle allowances, per diems etc. (Though I could not find complete public detail, this is common in such roles.)
Relocation Support
If required to move across locations (usually above certain radius threshold), relocation expenses may be reimbursed.
Uniform / Tools
In many cases, uniform, identity cards or corporate gear may be provided. Special tools or devices (or reimbursements) for carrying out duties.
Recognition / Growth Opportunities
Regular feedback, appraisals, coaching.
Opportunities to move up in grades or take on larger territories or higher responsibility.
Major Subsidiaries The group's flagship company is TVS Motor Company, a leading two-wheeler manufacturer in India. Other notable subsidiaries include: TVS Supply Chain Solutions: Provides logistics and supply chain management services. Sun... Read More