Support Telecalling Team:
Assist senior telecallers in calling clients or prospects.
Maintain call logs, follow-up schedules, and contact databases.
Lead Generation:
Research and compile lists of potential clients.
Provide initial information to prospects before passing them to senior staff.
Customer Assistance:
Respond to basic queries from customers.
Direct complex queries to the appropriate person or department.
Administrative Tasks:
Update CRM systems or spreadsheets with call outcomes.
Prepare reports on calls made, follow-ups, and appointments scheduled.
Coordination:
Schedule meetings or calls for senior telecallers or sales executives.
Help coordinate marketing or sales campaigns.
On-the-job training in communication and sales techniques.
Opportunity to grow into roles like Telecaller, Customer Executive, or Sales Executive.
Flexible working hours in some organizations.
Exposure to corporate sales and marketing operations.