Main Responsibilities:
Handle real-time chat interactions with international customers.
Provide product or service information, process orders, and resolve complaints.
Maintain customer satisfaction by ensuring quick, polite, and accurate responses.
Update customer details and query logs in CRM systems.
Work with other teams to resolve complex issues.
Meet performance targets like response time, accuracy, and customer satisfaction scores.
Handle multiple chats simultaneously (multi-chat or dual-chat process).
Provident Fund (PF) & ESIC
Health and medical insurance
Paid leaves and holiday benefits
Cab/transport facilities (for night shifts)
Performance incentives & attendance bonuses
Shift allowances
Internal training and upskilling programs
Career growth opportunities within Tech Mahindra
🌐 Company Overview Global Presence: Operates in over 90 countries, delivering digital transformation, consulting, and business re-engineering services. 💼 Services & Solutions Tech Mahindra offers a wide range of services, including... Read More