Sales & Revenue Management
Drive overall showroom sales and meet revenue targets.
Monitor individual/team performance and assign sales targets.
Promote high-value products (diamonds, platinum, luxury watches).
Customer Experience
Ensure premium customer service, handle VIP clients.
Resolve escalated customer complaints effectively.
Maintain long-term customer relationships and loyalty programs.
Team Management
Supervise a team of sales executives, cashiers, stock controllers, and support staff.
Recruit, train, and motivate staff for high performance.
Conduct regular appraisals, performance reviews, and coaching.
Store Operations
Manage daily operations: opening, closing, security, and compliance.
Oversee inventory control, stock audits, and replenishment.
Ensure proper product display, cleanliness, and safety protocols.
Financial & Administrative Control
Authorize billing, discounts, and approvals.
Handle cash flow, daily sales reconciliation, and expense management.
Coordinate with finance/accounting for accurate reporting.
Marketing & Business Development
Plan and execute local marketing activities/events.
Drive customer engagement programs, referrals, and loyalty sales.
Monitor competitor activities and market trends.
Reporting & Compliance
Submit MIS reports to regional/head office.
Ensure staff follows company SOPs, grooming, and code of conduct.
Coordinate with audit and compliance teams.
Education: Graduate / MBA (preferred).
Experience: 5–10 years in retail management, preferably jewellery/luxury retail.
Skills:
Leadership & team management.
Sales & target orientation.
Customer relationship management.
Strong communication & problem-solving.
Knowledge of jewellery products & retail operations.
High incentives/bonuses linked to showroom sales performance.
Festival & annual performance bonuses.
Statutory benefits: PF, ESI, gratuity, paid leave, health insurance.
Leadership role with authority over the entire showroom.
Clear growth ladder:
Manager → Senior Manager → Cluster Manager → Regional Manager → Zonal Head → Retail Director.
Exposure to corporate-level decision-making and business strategy.
Opportunities to move into regional/international leadership roles (Malabar has GCC, USA, Singapore outlets).
Develops strategic thinking, people management, and financial acumen.
Strong training in luxury retail operations, inventory control, and customer engagement.
Enhances negotiation, conflict resolution, and leadership communication skills.
Builds expertise in marketing, event management, and brand promotion.
Prestige of leading a high-value luxury showroom.
Employee discounts on jewellery purchases.
Recognition awards for outstanding showroom performance.
Professional working environment with modern systems and global best practices.
Daily interaction with high-profile and premium customers boosts confidence.
Strong networking opportunities with industry leaders, suppliers, and clients.
Builds reputation as a retail leader, opening doors in other luxury industries (fashion, watches, lifestyle).
International travel or transfers possible for high performers.
Here are some of the designations used, based on recent job listings: Management Trainee – Grade 1 m.timesjobs.com Junior Executive – Sales & Services TimesJobs +1 Executive – Sales & Services careers.malabargroup.com... Read More