Oversee day-to-day operational activities and workflows
Ensure timely execution of processes as per SOPs
Monitor productivity, quality, and turnaround time (TAT)
Track KPIs such as delivery timelines, accuracy, cost, and efficiency
Identify process gaps and implement continuous improvement initiatives
Ensure compliance with safety, quality, and company standards
Supervise and guide executives, associates, or operational staff
Allocate manpower, shifts, and workload
Support training and on-the-job coaching
Coordinate with customer service, sales, HR, finance, and vendors
Resolve operational issues and escalations
Ensure smooth handoffs between departments
Ensure adherence to SLAs and customer commitments
Handle operational escalations and root cause analysis
Drive customer satisfaction through reliable service delivery
Competitive fixed salary
Performance-based incentives / annual bonus
Overtime allowance or shift allowance (for operations roles)
Night shift allowance (where applicable)
Medical insurance for employee (often includes dependents)
Life insurance / accidental coverage
Health check-up programs
Paid leaves (earned, casual, sick leave)
National & festival holidays
Compensatory offs for extra shifts (as per policy)
Structured training & skill development programs
Leadership and operations excellence training
Internal job postings & career mobility opportunities
DHL is a global logistics company, part of the Deutsche Post DHL Group. In India, DHL operates through several business units: DHL Express, DHL Global Forwarding, DHL Supply Chain / Contract Logistics, and through its majority ownership of Blue D... Read More