A Retail Sales Executive (RSE) is a frontline sales role in the store. Main tasks include:
Greeting customers when they enter, understanding what they’re looking for, and helping them pick suitable jewellery.
Presenting product options, explaining features, making cost estimates.
Achieving sales targets for assigned category or section.
Maintaining stock: keeping count of opening & closing stock, ensuring adequate inventory, reporting sold stock for replenishment.
Handling displays and merchandising — ensuring products are attractively shown, counters clean, keeping displays aligned with brand/store guidelines.
Dealing with customer complaints or queries, ensuring customer satisfaction.
Supporting marketing/promotion efforts (store events, customer lead generation, exhibitions).
Following safety and security protocols: securing jewellery, handling safe-to-floor transfers, ensuring that displayed items are safe from theft.
What the company generally expects:
Education: Usually plus-2 (PUC) or equivalent; sometimes graduate preferred.
Experience: 1-2 or more years in retail / jewellery sales for many roles; more experience for senior / diamond-specialised counters.
Age range: Varies, often mid-20s to 40 for some international roles.
Skills:
• Strong communication & interpersonal skills
• Good at sales / ability to convince / cross-sell or upsell
• Good with product knowledge (jewellery terms, stone charges etc.) or willingness to learn.
• Presentable, customer-oriented, polite, trustworthy (since handling expensive items)
Performance incentives or commissions based on achieving sales targets.
Annual bonuses / festival incentives (Diwali, Akshaya Tritiya, wedding season).
PF, ESI, gratuity, and other statutory employee benefits.
Clear career ladder: Sales Executive → Senior Sales Executive → Assistant Manager (Sales) → Store Manager → Regional Manager.
Opportunities to specialize in high-value counters (Diamonds, Platinum, Luxury Watches).
Internal training programs for leadership and retail management.
Strong customer service & sales skills (persuasion, upselling, cross-selling).
Jewellery knowledge: gold purity, diamonds, hallmarking, gemstones.
Inventory & stock management exposure.
Experience in luxury retail, useful for moving into other industries (fashion, hospitality, luxury goods).
Employee discounts on jewellery.
Recognition awards for top performers (monthly/quarterly).
Structured working environment with modern retail practices.
Opportunities to work abroad (Malabar has stores in GCC, USA, etc.).
Improves grooming, presentation, and communication skills.
Daily interaction with diverse customers builds confidence and people skills.
Develops discipline, responsibility, and financial handling experience.
Here are some of the designations used, based on recent job listings: Management Trainee – Grade 1 m.timesjobs.com Junior Executive – Sales & Services TimesJobs +1 Executive – Sales & Services careers.malabargroup.com... Read More