Scheduling Pickups: Coordinate with customers to schedule when shipments will be picked up. Ensure pickups are done within the promised time windows.
Route Planning: Plan or assign which vehicle / pickup agent will collect the shipments, in what sequence, to optimize time/cost.
Coordination with Field Staff: Maintain communication with pickup agents/drivers — giving instructions, ensuring they adhere to routes/schedules.
Customer Interaction: Sometimes contacting customers to confirm pickup times, handling missed pickups, following up on queries.
Data Entry / Tracking: Entering shipment pickup requests into the system, updating status, generating pickup reports. Checking for discrepancies (quantity, address etc.).
Performance Monitoring: Track KPIs such as number of pickups per day, pickup success rate, delays, missed pickups etc. Identify issues and improve.
Escalations & Problem Solving: Handle exceptions such as failed pickups, wrong addresses, customer complaints.
Coordination with other Teams: With dispatch, operations, branch manager, for handover of picked items, scheduling delivery etc.
Ensuring Compliance & SOPs: Follow standard operating procedures — safety, paperwork (e.g. manifests), quality standards.
Competitive Salary: Employees report receiving timely salaries, with some positions offering performance-based incentives.
Group Accident Insurance: DTDC has enhanced its group accident insurance coverage, increasing it by 400% to provide better financial security for employees and their families
Annual Bonus: The company offers annual bonuses to recognize the dedication of its staff during peak seasons like Diwali.
Attendance Bonus: Employees demonstrating consistent attendance and commitment may be eligible for attendance bonuses.
Performance-driven Incentives: A performance-driven delivery incentive program is in place to reward employees based on their performance metrics.
Referral Programs: DTDC has introduced a biker referral scheme, allowing employees to refer new delivery associates, supporting the company's growth during peak periods.
Health & Wellness Initiatives: The company focuses on health and wellness, aiming to provide a supportive environment for its employees.
Job Security: Employees often mention job security as a positive aspect of working at DTDC Express
Executive: Typically responsible for administrative and operational tasks. Channel Manager: Manages relationships with channel partners and oversees distribution channels. Branch Manager: Oversees the operations of a specific branch, ensuring... Read More