Customer Interaction
Answer incoming calls or make outbound calls to customers.
Understand customer queries, complaints, or requests and provide accurate information.
Issue Resolution
Resolve customer complaints related to products, services, billing, or technical issues.
Escalate complex cases to higher authorities or specialized teams.
Documentation & Reporting
Maintain records of customer interactions, complaints, and resolutions.
Update CRM systems with accurate customer information.
Customer Satisfaction
Ensure a positive experience by providing courteous, professional, and timely service.
Follow up with customers as required to ensure resolution.
Adherence to Processes
Follow company-defined scripts, policies, and guidelines for call handling.
Meet quality metrics and call-handling targets.
Competitive Salary: Entry-level salaries range from ₹15,000 – ₹22,000 per month.
Performance Incentives: Bonuses or incentives based on call quality, customer satisfaction, or sales targets.
Shift Allowances: Extra pay for night shifts or rotational shifts, if applicable.
Training & Onboarding: Structured induction programs to build skills and confidence.
Team Collaboration: Work in a collaborative environment with mentors and senior executives.
Professional Networking: Interact with colleagues and clients, building a strong professional network.
🌍 Company Overview Industry: Information Technology Headquarters: London, Ontario, Canada Founded: 1985 Founders: Paul Seed and Ken Kalopsis Employees: Over 400 Website: 🎯 Product Portfolio StarTech.com offers... Read More