Customer Interaction
Respond to customer queries via email, chat, and occasional phone calls.
Understand customer requirements and provide solutions.
Issue Resolution
Handle complaints, product/service inquiries, and technical support requests.
Escalate unresolved issues to senior staff or specialized teams.
Documentation & Reporting
Maintain records of customer interactions in CRM systems.
Track complaints, resolutions, and response times for reporting.
Customer Satisfaction
Ensure queries are resolved promptly and professionally.
Maintain a positive customer experience with courteous communication.
Adherence to Processes
Follow company guidelines, scripts, and escalation procedures.
Meet defined quality and response-time metrics.
Skill Development: Enhances written and verbal communication, problem-solving, and multitasking skills.
Multi-Channel Experience: Exposure to both voice and non-voice channels (calls, emails, chats), improving versatility.
Career Growth: Opportunities to move up to Senior Executive, Team Lead, Quality Analyst, or Operations roles.
Competitive Salary: Entry-level salaries range from ₹14,000 – ₹20,000 per month.
Performance Incentives: Bonuses based on customer satisfaction, resolution efficiency, or team targets.
Shift Allowances: Extra pay for rotational or night shifts if applicable.
Training Programs: Structured onboarding and skill-building programs to improve efficiency and confidence.
Team Collaboration: Work in a supportive environment with mentorship and guidance.
Professional Networking: Opportunity to interact with senior staff and colleagues from different functions.
🌍 Company Overview Industry: Information Technology Headquarters: London, Ontario, Canada Founded: 1985 Founders: Paul Seed and Ken Kalopsis Employees: Over 400 Website: 🎯 Product Portfolio StarTech.com offers... Read More