A Junior Executive in Sales & Services typically does the following:
Customer engagement & sales
• Greet customers, understand their needs, guide them to suitable product counters.
• Explain product features, pricing, stone / making charges etc.
• Assist in completing sales transactions, billing, cash / order processing.
Target & performance
• Meet individual sales targets.
• Suggestive selling, cross-selling (e.g. promoting other categories) where possible.
Stock, display & store operations
• Keep track of stock in assigned section; daily counting of opening vs closing stock.
• Maintain attractive display of jewellery counters. Clean, safe, well-presented.
• Handle safety protocols for jewellery, especially visible security (e.g. product packing under CCTV, transfers to locker etc.)
Customer service & feedback
• Address customer queries/complaints. Provide accurate info, ensure customer delight.
• Collect feedback, share with manager for improvement.
Marketing / ancillary duties
• Support marketing & promotional events (BTL marketing, exhibitions, customer lead generation).
• Remote sales or video calls in some cases.
Internal process compliance
• Adherence to company SOPs. Grooming, behavior, presentation.
• Accurate data entry (customer details, inventories, invoices).
Performance incentives/commissions for meeting sales targets.
Bonus during festive/wedding seasons (Diwali, Akshaya Tritiya, etc.).
Statutory benefits: PF, ESI, gratuity, medical coverage.
Entry-level position → strong path to higher roles:
Junior Executive → Sales Executive → Senior Executive → Assistant Manager → Store Manager → Regional Manager.
Internal promotions are common with good performance.
Training programs in sales, customer service, and jewellery knowledge.
Improves communication & customer service skills.
Builds product knowledge (gold, diamonds, gemstones, hallmarking).
Exposure to billing, stock handling, and retail operations.
Confidence building through direct customer interaction.
Employee discounts on jewellery purchases.
Recognition awards for best performers.
Modern, professional work environment with global exposure.
Possibility of transfers and international postings (GCC, USA, Singapore).
Daily interaction with premium customers enhances grooming & etiquette.
Builds patience, discipline, teamwork, and problem-solving skills.
Foundation role for a long-term retail or luxury brand career.
Here are some of the designations used, based on recent job listings: Management Trainee – Grade 1 m.timesjobs.com Junior Executive – Sales & Services TimesJobs +1 Executive – Sales & Services careers.malabargroup.com... Read More