Technical Support:
Respond to user queries via phone, email, or chat.
Troubleshoot hardware, software, and network issues.
System Maintenance:
Install, configure, and update software applications.
Monitor and maintain IT infrastructure including servers, networks, and workstations.
User Assistance & Training:
Assist employees with setting up devices and accessing company applications.
Provide basic training and documentation for software and tools.
Incident Management:
Log issues in IT ticketing systems and follow up to ensure timely resolution.
Escalate complex technical problems to higher-level IT teams or vendors.
Security & Compliance:
Ensure compliance with IT security policies.
Assist in software licensing and data backup procedures.
Health insurance for employees (and sometimes dependents)
Provident Fund (PF) and retirement benefits
Paid time off (vacation, sick leave, holidays)
Performance bonuses
Professional development and training opportunities
Work-from-home or flexible work arrangements in some organizations
🔬 Services & Capabilities Medpace offers a full-service model encompassing all phases of clinical trials (Phase I-IV), providing services such as: Study Start-up and Clinical Trial Management Clinical Monitoring and Data Management... Read More