Welcome and greet guests upon arrival; ensure a smooth check-in and check-out process.
Handle guest inquiries, complaints, and requests professionally and efficiently.
Maintain updated records of guest preferences, feedback, and VIP information.
Coordinate with housekeeping, food & beverage, reservations, and other departments for guest needs.
Supervise Guest Relation Executives/Associates and ensure service standards are met.
Organize special arrangements for events, VIPs, or repeat guests.
Monitor guest satisfaction levels and report to management with suggestions for improvement.
Ensure compliance with company policies, health & safety, and hospitality standards.
Competitive monthly salary + service charges/incentives (tips, guest satisfaction bonuses).
Opportunities for career growth into Front Office Manager, Operations Manager, or General Manager.
Access to professional training programs (guest handling, leadership, languages, luxury service).
Exposure to international guests and networking opportunities.
Complimentary or subsidized meals on duty.
Uniforms and laundry services provided by the hotel.
Discounts on hotel stays, restaurants, spa, and partner brands (often for family too).
Opportunity to travel or get transfers within the hotel chain (for luxury/chain hotels).
Health insurance and medical coverage.
Paid sick leave and wellness programs.
Paid annual leave / vacation leave.
Public holiday benefits and overtime pay (depending on policy).
Flexible scheduling in some organizations.
Recognition programs (Employee of the Month/Quarter).
Performance-based bonuses.
Staff accommodation (in many resorts and international hotels).
Transportation facilities (pick & drop, especially for night shifts).
Here are some of the designations used, based on recent job listings: Management Trainee – Grade 1 m.timesjobs.com Junior Executive – Sales & Services TimesJobs +1 Executive – Sales & Services careers.malabargroup.com... Read More