Oversee end-to-end delivery of multiple IT or consulting projects.
Ensure adherence to quality standards, budgets, and timelines.
Manage project escalations, risks, and dependencies.
Drive continuous improvement and standardization across projects.
Build and maintain long-term relationships with key clients and stakeholders.
Understand client needs and ensure solutions meet business goals.
Lead discussions for renewals, new engagements, or transformation initiatives.
Handle escalations and ensure customer satisfaction (CSAT/NPS targets).
Contribute to business strategy, planning, and forecasting.
Identify opportunities for business growth, process automation, or new service offerings.
Manage P&L (Profit & Loss) for assigned accounts or delivery units.
Collaborate with senior leadership on organizational transformation goals.
Lead a team of Project Managers, Consultants, Engineers, and Analysts.
Conduct performance appraisals, mentoring, and succession planning.
Drive employee engagement, motivation, and retention.
Promote diversity, inclusion, and innovation within teams.
Conduct regular delivery reviews, audits, and compliance checks.
Track and report KPIs — productivity, delivery timelines, resource utilization, etc.
Present performance reports to directors and senior leadership.
Work closely with sales, finance, HR, and technology units.
Support pre-sales activities such as RFPs, proposals, and client presentations.
Align delivery goals with company strategy and customer value.
Comprehensive Health Insurance covering self and dependents (spouse, children, parents).
Life Insurance and Accidental Coverage with higher coverage limits for senior employees.
Annual Health Check-ups and wellness reimbursements.
Mental Health Support through Employee Assistance Programs (EAP).
Paid Annual Leave, Casual Leave, and Sick Leave.
Maternity and Paternity Leave (extended in some firms).
Sabbatical or Career Break Options for senior employees.
Hybrid / Flexible Work Policies for better work-life balance.
Work-from-Anywhere programs (depending on project or business needs).
Leadership training programs (executive coaching, management courses).
Global exposure through client interactions and international projects.
Access to strategic projects and business transformation initiatives.
Fast-track promotions to roles like Associate Director, Delivery Head, or Director.
Sponsorships for advanced certifications (e.g., PMP, Six Sigma, Agile Coach).
🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More