Customer Interaction:
Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
Handle both pre-sales and post-sales customer concerns efficiently.
Complaint Resolution:
Identify and resolve customer issues promptly while maintaining a positive customer experience.
Escalate unresolved cases to higher levels when required.
Order & Service Management:
Process orders, applications, returns, and requests.
Track orders, payments, and deliveries for accuracy.
Record Keeping & Reporting:
Maintain accurate records of customer interactions using CRM systems.
Prepare daily or weekly reports on customer feedback and issue resolution.
Coordination:
Work with internal departments (sales, logistics, technical support, finance, etc.) to ensure smooth issue resolution.
Customer Retention & Relationship Building:
Build trust and long-term relationships by providing personalized service and follow-up.
Promote company products/services where appropriate (upselling or cross-selling).
Quality Assurance:
Adhere to company service standards, processes, and performance metrics (like TAT, CSAT, FCR).
Participate in training sessions to stay updated with company policies and product knowledge.
Competitive Salary:
Base pay with potential performance bonuses or incentives (based on call handling or satisfaction metrics).
Incentives/Commissions:
For achieving targets such as customer satisfaction, response time, or upselling services.
Annual Bonus / Performance Bonus:
Depending on company performance and individual rating.
Provident Fund (PF) & ESI:
Statutory employee benefits for savings and healthcare.
Managing Director: Balfour Manuel is the Managing Director of Blue Dart Express. Bluedart +2 Bluedart +2 Group Chief Financial Officer (Group CFO): V. N. Iyer holds this role for Blue Dart Express Ltd., Blue Dart Aviation Ltd., and Concorde... Read More