Meesho is India's fastest-growing e-commerce platform, enabling millions of small businesses, entrepreneurs, and individuals to start their online stores with zero investment. We are committed to providing seamless support and exceptional service to our users. As a Customer Support Executive, you will be the face of Meesho’s service quality, helping customers resolve their concerns and ensuring satisfaction across every interaction.
We are looking for a motivated and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer queries via voice, chat, email, or social media channels, ensuring timely resolution, and delivering a positive customer experience.
Respond promptly and professionally to customer inquiries via calls, emails, chats, and other platforms.
Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions.
Coordinate with internal teams (logistics, sellers, tech support) to resolve complex issues.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Maintain a high level of customer satisfaction through excellent service.
Identify and escalate priority issues to the appropriate teams.
Follow communication procedures, guidelines, and policies.
Continuously improve through feedback and training.
Education: 12th pass / Diploma / Bachelor’s degree in any field.
Experience: 0–2 years in customer service (E-commerce experience is a plus).
Strong communication skills in English and regional languages (e.g., Hindi, Tamil, Telugu, etc.).
Basic computer knowledge and familiarity with CRM tools and MS Office.
Ability to stay calm under pressure and manage time efficiently.
Customer-oriented mindset with problem-solving abilities.
Flexibility to work in rotational shifts, including weekends and holidays.
Prior experience in BPO or e-commerce customer support.
Multilingual proficiency is a plus.
Knowledge of Meesho’s platform and business model.
Competitive salary and performance-based incentives
Work-from-home options (depending on the role)
Comprehensive training and growth opportunities
A vibrant, inclusive, and supportive work culture
Competitive Salary – Based on industry standards with potential for regular increments.
Performance-Based Incentives – Monthly or quarterly bonuses for meeting targets (CSAT, TAT, etc.).
Attendance Bonus – Extra pay for consistent attendance and punctuality.
Health Insurance – Group health insurance for employees (and sometimes family).
Paid Sick Leave – Allotted number of paid sick days annually.
Mental Health Support – Access to counseling services (in some cases).
Paid Time Off (PTO) – Including casual, sick, and earned leave.
Maternity / Paternity Leave – As per company policy or statutory requirements.
Comp Offs & Holiday Leaves – For working on public holidays.
Onboarding & Product Training – Paid training during the onboarding period.
Skill Development Programs – Training in communication, tools, or language support.
Internal Promotions – Fast-track growth opportunities to Team Lead, QA, or SME roles.
Remote / Hybrid Work Options – Many support roles are WFH (Work From Home) or hybrid.
Flexible Shift Options – Rotational shifts with options based on availability.
Employee Discounts – Special discounts on Meesho or partner platforms.
Referral Bonus – Incentives for referring other candidates.
Festive Celebrations & Virtual Events – Online team engagement activities.
Meesho Overview Full Name: Meesho (short for “Meri Shop” / “My Shop”) Industry: E-commerce / Social Commerce Founded: December 2015 Founders: Vidit Aatrey and Sanjeev Barnwal (IIT-Delhi alumni) Headquarters: Bangalore, Karnat... Read More