Handle incoming & outgoing calls (voice process) or live chat/email (chat process).
Resolve customer issues related to:
Orders, services, billing & payments
Account & technical support
Complaints, feedback, and escalations
Provide accurate information about products or services.
Follow SOPs, scripts, and quality standards.
Maintain proper call/chat records and documentation.
Escalate complex cases to senior teams when required.
Achieve performance metrics like AHT, CSAT, and FCR.
Minimum 12th pass (graduates preferred).
Good communication skills:
Voice process: clear spoken English/Hindi
Chat process: strong written English
Basic computer knowledge.
Typing speed required for chat process.
Willingness to work in rotational shifts (day/night).
Freshers can apply (training provided).
Fixed monthly salary
Performance-based incentives & bonuses
Night-shift allowance (for rotational shifts)
Paid training for freshers
Communication & process training
Improves English, customer handling & system skills
Senior Customer Service Executive
Team Leader / Floor Supervisor
Quality Analyst (QA)
Operations Manager
PF, ESI, and gratuity (company dependent)
Health & medical insurance
Paid leaves & holidays
Founded as FoodieBay on 10 July 2008, renamed Zomato in November 2010 Officially rebranded to Eternal Limited effective 20 March 2025, with Zomato becoming one of its main verticals; the Zomato app and brand name remain unchanged Now compose... Read More