Daily Tasks:
Answer incoming customer calls, emails, and chat queries
Track and update customers on shipment status
Resolve delivery issues or escalate when necessary
Maintain records of customer interactions
Meet daily KPIs and SLA targets
Key Competencies:
Effective communication in English/Hindi/local language
Problem-solving and decision-making
Computer literacy (MS Office, CRM systems)
Patience, empathy, and customer-first mindset
Ability to multitask and work under pressure
PF & ESI
Health insurance coverage
Overtime & performance incentives
Night shift allowance
Career growth opportunities within operations
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More