A Customer Service Associate at Delhivery is responsible for assisting customers with their shipment-related queries, resolving complaints, and ensuring smooth communication between customers and the logistics team.
Handle inbound & outbound calls, emails, and chats
Provide parcel tracking and shipment status updates
Resolve customer complaints or escalate to higher teams
Maintain accurate logs of customer interactions
Meet service targets like SLA, TAT, and quality standards
Good communication skills (English/Hindi/local language)
Basic computer knowledge (MS Office, CRM tools)
Patience and customer-first approach
Ability to multitask and problem-solve
12th pass / Graduate preferred
Provident Fund (PF) & ESI
Medical insurance
Overtime pay & performance incentives
Shift allowances for night shifts
Opportunities for promotion within Delhivery
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More