A Customer Service Associate is responsible for handling customer interactions, resolving shipment-related queries, and ensuring a smooth delivery experience.
Respond to customer inquiries via phone, email, or chat
Provide shipment tracking and status updates
Resolve complaints and escalate issues when required
Maintain customer records and service reports
Achieve service targets (SLA, TAT, and KPIs)
Good communication (English/Hindi/local language)
Problem-solving and patience
Computer proficiency (MS Office, CRM tools)
Ability to multitask under pressure
Customer-first approach
Provident Fund (PF), ESI, insurance
Overtime & performance incentives
Shift allowance (night shifts)
Career progression within operations or support
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More