Summary:
Responsible for assisting customers with shipment inquiries, resolving complaints, and ensuring a seamless delivery experience through effective communication and problem-solving.
Answer incoming customer calls, chats, and emails
Provide shipment updates & delivery status information
Investigate and resolve customer complaints
Escalate unresolved issues to higher teams
Maintain accurate records of customer interactions
Excellent verbal & written communication skills
Basic computer literacy (MS Office, CRM tools)
Problem-solving & multitasking ability
Patience and customer-focused approach
Team collaboration skills
PF, ESI & medical insurance
Overtime pay / incentives
Shift allowance (for night shifts)
Career advancement opportunities
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More