A Customer Service Associate at Delhivery is the first point of contact for customers. The role focuses on resolving shipment queries, handling complaints, and ensuring customer satisfaction through effective communication.
Respond to customer inquiries via phone, email, or chat
Track parcels and provide real-time updates
Escalate delivery issues to operations when required
Maintain records of customer interactions
Meet service level agreements (SLAs) and KPIs
Strong communication (English/Hindi/local language)
Basic computer knowledge (MS Office, CRM tools)
Problem-solving ability
Patience & customer-oriented attitude
Ability to multitask under pressure
PF & ESI
Health insurance
Incentives & overtime pay
Shift allowance (for night shifts)
Career growth opportunities
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More