Answer customer calls, emails, and chats
Track and update parcel delivery status
Resolve queries and complaints within SLA
Coordinate with operations for escalated issues
Prepare and maintain service reports
Strong communication (Hindi/English/local language)
Basic computer knowledge (MS Office, CRM tools)
Patience and customer-centric approach
Problem-solving and multitasking ability
Provident Fund (PF), ESI, insurance
Overtime pay / incentives
Shift allowance (night shifts)
Growth to Team Lead / Ops roles
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More