A Customer Service Associate at Delhivery helps customers by resolving shipment issues, answering queries, and ensuring smooth communication between clients and the operations team.
Handle calls, emails, or chat support for customer inquiries
Track parcels and resolve delivery issues/delays
Escalate complaints to higher teams when required
Maintain service level agreements (SLAs)
Prepare basic reports on customer queries & resolutions
Strong communication (Hindi/English/local language)
Problem-solving ability
Computer skills (MS Office, CRM tools)
Patience and customer-first attitude
PF, ESI, insurance
Overtime pay (in some cases)
Shift allowances (for night shifts)
Career growth opportunities into Team Lead or Operations roles
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More