As a Customer Service Associate at Tech Mahindra, your primary responsibilities include:
Customer Interaction: Engaging with customers via phone, email, or chat to address inquiries, resolve issues, and provide information about products and services.
Issue Resolution: Identifying customer needs and providing timely solutions to ensure satisfaction.
Documentation: Maintaining accurate records of customer interactions and transactions.
Collaboration: Working closely with team members and other departments to ensure seamless service delivery.
Feedback Management: Collecting and analyzing customer feedback to improve service quality.
Health Insurance: Comprehensive coverage for employees and their dependents, including hospitalization expenses.
Life Insurance: Financial security for employees' families in case of untimely death.
Disability Insurance: Support in case of long-term illness or injury.
Dental & Vision Insurance: Coverage for dental and eye care needs.
Employee State Insurance (ESI): Provided as per government norms
🌐 Company Overview Global Presence: Operates in over 90 countries, delivering digital transformation, consulting, and business re-engineering services. 💼 Services & Solutions Tech Mahindra offers a wide range of services, including... Read More