Handle customer inquiries, complaints, and requests through calls, emails, or in-person interactions.
Resolve service-related issues promptly to ensure customer satisfaction.
Promote Airtel’s products and services (mobile, broadband, DTH, Airtel Payments Bank, etc.).
Follow up with customers to ensure smooth service activation and retention.
Maintain records of customer interactions and transactions in CRM systems.
Collaborate with sales, technical, and backend teams to resolve escalations.
Provide feedback to management on product performance and customer needs.
Ensure compliance with Airtel’s customer service standards and policies.
Competitive salary package ( depending on location and experience)
Performance incentives based on sales or customer satisfaction scores
Health insurance and medical coverage
Mobile/data benefits for employees
Paid leaves and annual bonuses
Career growth opportunities in customer experience, sales, or operations
🎯 Core Business Areas BEL designs, manufactures, and supplies electronic products for both defense and civilian applications, including: Radar Systems: 3D-CAR, Swathi Weapon Locating Radar Communication Systems: HF/VHF radios, microwave r... Read More