Customer Interaction
Handle customer calls, emails, and in-person queries regarding shipments, services, and billing.
Provide accurate information about company services, pricing, and delivery timelines.
Issue Resolution
Resolve customer complaints regarding delays, damaged parcels, or incorrect deliveries.
Coordinate with operations, warehouse, and delivery teams to solve issues.
Account & Relationship Management
Maintain relationships with corporate clients, franchisees, or key customers.
Follow up regularly to ensure service satisfaction and retention.
Reporting & Documentation
Maintain logs of customer complaints and feedback.
Prepare MIS and weekly reports on customer satisfaction and issue resolution.
Process Improvement Support
Identify recurring problems and suggest improvements to operations or service delivery.
Assist in implementing new processes to enhance customer experience.
Incentive-based bonuses
Provident Fund (PF) & ESI benefits
Paid leave and health insurance
Career growth into Senior CRE → CRM Manager → Regional Relationship Manager
On-the-job training and skill development
Executive: Typically responsible for administrative and operational tasks. Channel Manager: Manages relationships with channel partners and oversees distribution channels. Branch Manager: Oversees the operations of a specific branch, ensuring... Read More