Customer Interaction & Support
Handle customer calls, emails, and walk-in queries regarding shipment booking, tracking, or complaints.
Provide accurate information on DTDC’s courier services, pricing, and delivery timelines.
Issue Resolution
Coordinate with internal teams (operations, hub, accounts) to resolve issues such as shipment delays, returns, or damages.
Ensure timely updates and feedback to customers.
Account Management
Maintain relationships with key clients and franchise partners.
Follow up on regular bookings, collections, and feedback from business customers.
Reporting & Documentation
Maintain and update customer service logs and MIS reports.
Prepare daily/weekly performance and complaint resolution reports.
Customer Retention
Identify potential service improvement areas to enhance customer satisfaction.
Promote DTDC’s additional logistics and express solutions to existing customers.
Internal Coordination
Work closely with sales and operations to ensure consistent service delivery.
Assist in franchise support activities when required.
Incentive-based bonuses
Provident Fund (PF) & ESI benefits
Paid leave and travel allowances
Career growth to CRM Manager or Key Account Executive
On-job training and certification opportunities
Executive: Typically responsible for administrative and operational tasks. Channel Manager: Manages relationships with channel partners and oversees distribution channels. Branch Manager: Oversees the operations of a specific branch, ensuring... Read More