A “Customer Care Representative” at Tech Mahindra is a role in their customer‑support / BPO (Business Process Outsourcing) arm. Here’s a detailed breakdown of what the job can involve, what it requires, and what you can expect (salary, working conditions etc.) — based on recent job postings. If you like, I can also pull up specific listings in Lucknow for you.
Depending on whether it is a voice process or non‑voice (chat / email), domestic or international, the duties include:
Handling customer queries via phone (inbound/outbound), email, chat.
Resolving customer complaints, concerns, or helping with product‑ or service‑related issues.
Maintaining customer satisfaction; keeping records of interactions and using CRM tools.
Sometimes cross‑selling or upselling of products or services.
Working with other teams (technical support, escalation, internal processes) to resolve issues that the representative cannot solve alone.
From job ads:
Education: Generally at least 12th pass; many roles prefer graduates.
Experience: Varies — some roles for freshers; others require 6 months to 2 years of experience in BPO / customer service.
Language skills: Good English; sometimes regional languages are required; for international process roles, language fluency and clarity are important.
Communication skills & patience: Strong verbal communication, good listening, patience since customers may be frustrated.
Typing skills (for chat / email roles) and knowledge of basic computer usage, CRM tools.
Working shifts: Rotational shifts, night shifts, weekend or holiday working are common. For some roles, day shifts may be available for certain categories.
Salary for Customer Care Representative roles at Tech Mahindra in India tends to vary based on experience, location, process (voice / international / domestic) etc.
As per AmbitionBox, average is ₹1.7‑4.0 lakhs per annum for 0‑3 years of experience.
Monthly in‑hand salaries for freshers usually in the range of ₹15,000‑₹25,000 depending on city, allowances, incentives. Senior roles or international voice/chat process roles can go higher.
Usually office‑based rather than work from home. Some postings mention “walk‑in” interviews.
Facilities: PF (Provident Fund), ESI, medical/health insurance. Sometimes cab facilities (to/from work) for certain locations.
Rotational week‑offs; clusters of shifts (24/7 coverage in many roles) so flexibility is often required.
Here’s an example to make it concrete:
Location: Sector 64, Noida
Role: Voice process Customer Support / Voice Process Customer Care Representative
Requirements: 2 years of experience, good English, graduate, willing to do rotational shifts; female candidates may have fixed shifts or day shift options.
Salary: Up to ~₹23,000 per month in‑hand depending on experience.
Here are the benefits and perks typically offered by Tech Mahindra (India), especially for roles like a Customer Care Representative / entry‑level, as well as more senior roles. These are based on reported employee feedback, company documentation, and review sites. Actual benefits can vary by location, role, seniority, and contract.
Health & Insurance
Medical / Health Insurance covering hospitalization, treatments.
Life Insurance.
Accident Insurance.
Work From Home / Flexibility
Options for working from home / remote work where applicable.
Flexi work arrangements to help employees balance personal emergencies or commitments.
Leave / Time Off
Earned Leave, Public Holidays, Sick Leave.
Bereavement Leave (for loss of immediate family) to manage personal/emotional responsibilities.
Parental Leave and Parental Care Leave (for new parents or for adoption) for both genders in many cases.
Advance Leave options (to cover urgent situations even when enough leave balance is not present).
Retirement / Financial Benefits
Retirement plan: e.g. provident fund / pension (“defined‑contribution”) plans.
Salary advance policy / advance payments in certain circumstances.
Office Perks & Miscellaneous
Transport or cab facility in some locations, especially for international processes.
Reimbursement of communication expenses.
Extended family support in some policies.
Learning & Growth
Training & upskilling opportunities: soft skills, job‑skills, technical training.
Internal job rotations / career tracks / mentoring.
Culture & Wellness
Wellness programs, counselling (mental health support) in some cases.
Diversity, equity & inclusion initiatives; inclusive policies.
Some employees feel that overtime compensation may not always be adequate.
Benefits / perks can vary a lot depending on the role (voice vs non‑voice), the location (metro vs smaller city), seniority, etc. What a senior engineer may get is more than a CSR.
There may be bond periods or notice periods in some fresher roles.
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