Customer Interaction:
Handle inbound and outbound calls, emails, or chat queries.
Provide accurate information about products, services, and policies.
Issue Resolution:
Resolve customer complaints or escalate complex issues to higher management.
Track and follow up on pending queries until resolution.
Documentation & Reporting:
Maintain records of customer interactions and feedback.
Generate reports on recurring issues or service trends.
Support Sales & Services:
Assist customers in placing orders or using services.
Provide guidance on promotions, offers, and product features.
Feedback & Improvement:
Collect customer feedback to improve products and services.
Suggest process improvements to enhance customer experience
Salary: Fixed monthly pay with potential for performance-based incentives or bonuses.
Overtime Pay: Compensation for extra hours worked, if applicable.
Provident Fund / Retirement Benefits: Standard statutory contributions in India.
Health Insurance: Coverage for self and sometimes dependents, depending on the company.
Paid Time Off (PTO): Annual leave, sick leave, and public holidays.
Flexible Shifts / Rotational Shifts: Some companies offer flexibility in work hours.
Maternity / Paternity Leave: As per company policy and labor law.
ALS offers comprehensive logistics and supply chain services. Key features include: 3PL and End-to-End Supply Chain Services: They serve multiple industries, helping clients outsource logistics so they can focus on their core operations. T... Read More