A Client Servicing Manager acts as the bridge between the company and its clients, ensuring smooth communication, satisfaction, and retention.
Key responsibilities include:
Building and maintaining strong client relationships.
Understanding client needs, addressing concerns, and providing timely solutions.
Coordinating with internal teams (sales, operations, marketing, product, finance) to deliver services as promised.
Managing client accounts, renewals, and upselling/cross-selling opportunities.
Preparing reports, performance reviews, and feedback sessions with clients.
Ensuring client satisfaction and resolving escalations quickly.
Driving customer loyalty and long-term business growth.
Fixed Salary + Performance Incentives (based on client satisfaction, retention, upsell targets).
Provident Fund (PF), Gratuity, ESI (as per company policy).
Medical/Health Insurance coverage (sometimes for family as well).
Travel Allowances if client visits are required.
Paid leaves, holidays, and work-life balance benefits.
Career growth opportunities toward Account Director / Key Account Manager / Client Relations Head.
Training in client handling, communication, and leadership.
Fixed Salary + Incentives (based on client satisfaction, retention, renewals, or upsell targets).
Performance Bonus (quarterly/annual).
Provident Fund (PF) & Gratuity (as per law).
Travel / Conveyance Allowance (if client meetings require visits).
Mobile / Internet reimbursement (for work-related use).
Health Insurance (sometimes extended to family).
Life / Accident Insurance in larger corporates.
Paid sick leaves and medical support.
ALS offers comprehensive logistics and supply chain services. Key features include: 3PL and End-to-End Supply Chain Services: They serve multiple industries, helping clients outsource logistics so they can focus on their core operations. T... Read More