Client Support & Relationship Management:
Serve as the primary point of contact for clients regarding shipping inquiries.
Address client concerns, complaints, and escalations promptly.
Operational Coordination:
Coordinate with internal teams (logistics, warehouse, customer service) to resolve shipping issues.
Track shipments, delivery statuses, and manage exceptions.
Documentation & Reporting:
Maintain records of client interactions and shipping operations.
Prepare performance reports and update dashboards for management.
Process Improvement Assistance:
Identify recurring client issues and suggest operational improvements.
Support implementation of standard operating procedures (SOPs).
Communication:
Liaise effectively with clients and internal teams to ensure timely and accurate information flow.
Provide proactive updates to clients on shipping status or delays.
Medical Insurance: Coverage for hospitalization, surgeries, and sometimes dental/vision care.
Wellness Programs: Access to health check-ups, fitness programs, or mental health support.
Paid Leave: Annual leave, sick leave, and casual leave.
Public Holidays: Paid holidays as per national and regional regulations.
Maternity/Paternity Leave: Provided as per company policy and labor laws.
Provident Fund (PF): Mandatory retirement savings as per Indian law.
Gratuity: Payment to employees after a specified period of service.
Performance Bonuses: Incentives for meeting client satisfaction or shipping KPIs.
Recognition Programs: Rewards for excellent client servicing or problem resolution.
Employee Assistance Programs (EAP): Counseling, stress management, or financial guidance.
Learning & Development: Training programs to enhance skills in client servicing and logistics.
Career Growth Opportunities: Potential to move into senior client servicing, logistics, or managerial roles.
Dynamic Work Culture: Exposure to fast-paced e-commerce operations and global shipping processes.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More