We are looking for a motivated and customer-focused Telecaller to join our BPO team. The ideal candidate will handle inbound and outbound calls professionally, provide information about products or services, and ensure a high level of customer satisfaction.
Make outbound calls to customers for sales, follow-ups, or feedback.
Handle inbound customer queries via phone.
Provide accurate information about products/services.
Maintain customer database and update records.
Resolve customer issues or escalate to the supervisor.
Meet daily/weekly/monthly call and conversion targets.
Follow call scripts and communication guidelines.
Good communication skills (English, Hindi or regional language)
Basic computer knowledge (CRM/data entry)
Customer service orientation
Ability to handle pressure and targets
Confidence and positive attitude
Active listening
Basic medical insurance (some companies offer group insurance)
ESIC (Employees' State Insurance Corporation) if salary is under ₹21,000/month
Free training for:
Communication skills
Sales techniques
CRM software
Customer service handling
Helps with long-term career growth.
Day shift / night shift / rotational shift options.
Sometimes work-from-home (especially post-COVID for voice/non-voice processes).
Air-conditioned offices
Cafeteria access
Break time flexibility
Casual dress code in many companies
Promotions to Team Leader, QA, Trainer, or Operations Manager
Internal job transfers possible (voice to non-voice, or to backend roles)
No experience required in many cases
Part-time and night shift options for students
Learn communication and professionalism on the job
🌍 Company Overview Industry: Information Technology Headquarters: London, Ontario, Canada Founded: 1985 Founders: Paul Seed and Ken Kalopsis Employees: Over 400 Website: 🎯 Product Portfolio StarTech.com offers... Read More