Responds to customer queries related to bookings via phone, chat, email, or ticketing systems.
Clarifies issues such as booking status, cancellations, modifications, or refunds.
Troubleshoots basic booking problems.
Coordinates with internal teams to resolve more complex issues.
Escalates unresolved matters to senior support or operations staff.
Reviews booking data in support dashboards or CRM tools.
Updates booking statuses when applicable.
Assists with rescheduling or rebooking when needed.
Logs customer interactions and issues.
Helps prepare simple reports on booking trends, FAQs, or recurring problems.
Works with operations, sales, or technical teams to ensure bookings are accurate and customer needs are met.
Communicates updates to customers in a timely manner.
Gain real-world exposure to customer service and booking operations.
Understand how support systems and service platforms work.
Improve verbal and written communication skills.
Learn professional email and customer interaction etiquette.
Handle real customer issues and learn how to resolve them efficiently.
Develop patience and conflict-management abilities.
Hands-on experience with CRM tools, ticketing systems, and booking software.
Improve computer proficiency and system navigation skills.
Learn how booking, cancellation, refund, and escalation processes work.
Exposure to coordination between operations, sales, and technical teams.
Strong base for future roles in:
Customer Support Executive
Operations Executive
Travel & Hospitality
Service Management
Business Operations
Name: Rapido (operated by Roppen Transportation Services Pvt Ltd), formerly known as theKarrier Founded: 2015 by IIT/PESU graduates Aravind Sanka, Pavan Guntupalli, and SR Rishikesh in Bangalore, Karnataka Headquarters: Bangalore, Indi... Read More