You (Assistant Team Lead): Manage operations at a hub/delivery center.
Team: Supervise delivery executives, allocate tasks, coach new staff.
Operations: Track shipments, resolve escalations, maintain SLAs, prepare MIS reports.
Customers: Ensure on-time pickups and deliveries, smooth experience.
Plan daily operations and task allocation
Monitor delivery progress and identify delays
Resolve operational or customer escalations
Prepare MIS & KPI reports for Team Lead/Hub Manager
Train and guide delivery staff
Assist in implementing process improvements
Overtime / Shift Allowances: Extra pay for extended or night shifts
Salary Increments: Periodic raises based on performance
Provident Fund (PF) – Retirement contribution
Employee State Insurance (ESI) – Medical & health coverage
Gratuity – End-of-service benefit (as per company policy & tenure)
Medical Insurance – Covers employee health (sometimes family coverage)
Accidental / Life Insurance – Protection against accidents or unforeseen events
Career Growth Opportunities: ATL → Team Lead → Operations Manager
Training & Development Programs: Skill enhancement workshops
Exposure: Hands-on experience in large-scale logistics and supply chain operations
Transport / travel allowances in some locations
Meal or refreshment facilities at hubs (location-dependent)
Employee recognition & reward programs
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More