“As an Assistant Team Lead, you’ll be the go-to person at the delivery hub. You manage a small team of delivery associates, track shipments, solve day-to-day issues, and help the Team Lead keep operations running smoothly.”
Manage day-to-day hub/delivery center operations
Supervise and guide delivery executives
Ensure parcels are picked up and delivered on time
Resolve escalations and operational bottlenecks
Prepare MIS / performance reports
Assist in training new staff
Assistant Team Lead | Delhivery
Supervised daily delivery operations for timely parcel movement
Managed a team of delivery associates and allocated tasks efficiently
Tracked shipments, resolved escalations, and maintained SLA compliance
Prepared MIS reports and assisted Team Lead in performance evaluations
Supported onboarding and training initiatives
What You’ll Do:
Oversee hub operations and delivery staff
Ensure on-time pickup & delivery of parcels
Handle escalations and operational challenges
Track metrics and prepare reports
Assist Team Lead with team management and training
What We Expect:
Graduate / Diploma (preferred)
1–3 years in logistics / operations
Strong communication & leadership skills
Computer skills: MS Excel, MIS reporting
Provident Fund (PF) – Retirement savings contribution
Employee State Insurance (ESI) – Health & medical coverage
Gratuity – End-of-service benefit (as per company policy and tenure)
Performance-based incentives – Bonuses or rewards for meeting targets
Overtime / Shift Allowance – Extra pay for extended hours or night shifts
Salary increments – Periodic review based on performance
Medical Insurance – Health coverage for employees (sometimes family)
Accidental / Life Insurance – Protection in case of accidents
Career Growth Opportunities – Path from ATL → Team Lead → Operations Manager
Training & Development – Skill enhancement programs and workshops
Exposure to Operations – Experience in large-scale logistics & supply chain
Transport / travel allowance (location-dependent)
Meal or refreshment facilities at hubs (in some locations)
Employee recognition programs
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More