The Assistant Team Lead ensures smooth delivery operations by supervising a team of delivery executives, resolving issues, and maintaining timely shipments at Delhivery hubs/centers.
Responsibilities:
Manage day-to-day delivery operations
Supervise and guide delivery associates
Monitor shipment status and resolve delivery issues
Ensure on-time pickups & last-mile deliveries
Prepare and maintain MIS reports
Support Team Lead in training and reviews
Requirements:
Graduate / Diploma preferred
1–3 years in logistics/operations
Leadership & communication skills
Proficiency in MS Excel & reporting
Supervise delivery executives and assign tasks
Ensure SLA adherence for pickups and deliveries
Handle escalations & resolve operational challenges
Track performance metrics and prepare reports
Assist in team training and process improvement
Provident Fund (PF) – Retirement savings contribution
Employee State Insurance (ESI) – Health and medical coverage
Gratuity – End-of-service benefit (as per company policy and tenure)
Performance-based incentives – Bonuses for meeting targets or KPIs
Overtime / Shift Allowance – Extra pay for extended hours or night shifts
Salary increments – Periodic review based on performance
Medical Insurance – Health coverage for self (sometimes family)
Accidental / Life Insurance – Financial protection in case of accidents
Career Growth Opportunities – Progression to Team Lead → Operations Manager → Senior Operations Roles
Training & Development – Skill enhancement programs & workshops
Supportive Work Environment – Exposure to large-scale logistics operations and technology-driven processes
How it started & Evolution Initially, Delhivery began as SSN Logistics Ltd focusing on hyperlocal express delivery (flowers, food, etc.) in Gurgaon. Very soon, recognizing the potential of e-commerce in India, they shifted focus: by Aug... Read More