Client Acquisition & Business Development
Acquire New-to-Bank (NTB) Overseas Indian customers through corporate tie-ups, referrals, and outreach.
Meet targets for customer growth, deposits, remittances, and other banking products.
Customer Relationship Management
Build and maintain long-term relationships with OI clients.
Provide tailored banking solutions across savings, investments, loans, and international services.
Marketing & Promotion
Organize and participate in marketing campaigns, client events, and financial awareness programs for the Overseas Indian community.
Collaborate with internal teams to design localized promotional activities.
Cross-Selling & Collaboration
Work closely with Branch Banking, Wealth Management, and Commercial Banking teams to provide end-to-end solutions.
Cross-sell multiple HSBC products (NRI accounts, remittances, insurance, investments, etc.).
Compliance & Risk Management
Ensure all processes follow KYC, AML, and regulatory guidelines.
Maintain the highest levels of conduct and fair outcomes for customers.
Reporting & MIS
Track acquisition numbers, revenue performance, and client engagement.
Maintain accurate records and submit timely reports.
Customer Experience & Service Quality
Handle client queries, complaints, and escalations with professionalism.
Deliver service excellence to enhance HSBC’s brand in the Overseas Indian segment.
Employee Banking / Financial Perks
Special salary accounts with HSBC that may have no minimum-balance requirements, better overdraft options etc.
Preferential rates on loans, mortgages, and other banking prodcts for employees.
Health & Insurance
Health insurance (medical coverage) f self (and possibly family).
Life insurance / accidental coverage etc.
Leave & Work-Life Balance
Paid leave (annual leave, sick leave, maternity/paternity leave) depending on policy.
Flexible working in some roles / possibility of remote / virtual work or hybrid work where applicable. HSBC job postings for OI business mention “opportunities to grow within an inclusive and diverse environment” (which sometimes includes flexible working
Learning & Career Development
Formal internal training, continuous professional development. HSBC emphasizes developing employees and offering them growth paths.
Exposure to cross-functional work (marketing, compliance, branch banking etc.) helping build broader skills.
Performance-based Rewards
Bonus / incentives for meeting New-to-Bank (NTB) / sales targets, etc. The job role itself has targets which usually come with reward structures.
Provident Fund / Retirement & Other Statutory Benefits
Contributions to Provident Fund, maybe gratuity etc. Standard across Indian banks / large firms. HSBC, through its employee benefits disclosures, contributes to PF etc.
Inclusive Environment & Culture
HSBC job listings mention inclusive, diverse workplace, respect, value for employees’ opinions.
Opportunities for internal mobility.
Other Perks
Employee Banking Solutions: special offers via salary account, discounts, easier / faster service for banking needs.
Possibly travel / entertainment / lifestyle discounts (these are more customer-facing but sometimes given as employee perks).
🏢 Company Overview Full Name: HSBC Holdings plc Founded: 1865 in Hong Kong by Sir Thomas Sutherland Headquarters: 8 Canada Square, Canary Wharf, London, E14 5HQ, United Kingdom CEO: Georges Elhedery Website:... Read More