Assist in managing day-to-day operations
Ensure processes are followed and performance targets (KPIs/SLAs) are achieved
Handle routine operational issues and escalations
Support implementation of projects, programs, and initiatives
Track progress, deadlines, and deliverables
Help implement company policies and standard procedures
Guide and support executives, associates, or team members
Assist with onboarding, training, and performance monitoring
Encourage discipline, productivity, and teamwork
Prepare daily, weekly, and monthly reports
Analyze data to identify gaps and improvement opportunities
Share insights and updates with the Manager
Coordinate with cross-functional teams, vendors, and internal stakeholders
Ensure smooth communication and timely issue resolution
Competitive salary based on experience and role
Performance-based bonus / incentives
Annual salary revisions
Medical insurance for employee and dependents
Life & accident insurance
Mental wellness / employee assistance programs
Paid annual, casual, and sick leaves
Paid public holidays
Maternity & paternity leave (often gender-neutral)
Wellness or special leaves (company dependent)
Training & development programs
Leadership and skill-building workshops
Internal promotions and career mobility
Provident Fund (PF)
Gratuity
National Pension Scheme (NPS) (if applicable)
Tax-saving benefit options
Relocation assistance (role/location dependent)
Travel / conveyance allowances
Mobile / internet reimbursement
Employee referral bonuses
Exposure to leadership and decision-making
Team recognition programs
Inclusive and growth-oriented work environment