Client Relationship Management
Act as the primary point of contact for assigned clients.
Build and maintain long-term relationships with high-value corporate, institutional, or retail clients.
Handle client queries, escalations, and ensure quick resolution of issues.
Service Delivery
Ensure seamless execution of banking services (payments, trade finance, treasury, account services, etc.).
Monitor transactions and service quality to deliver excellent client experience.
Organize regular client service reviews.
Business Development
Identify cross-selling opportunities (loans, investment products, cash management, trade solutions).
Collaborate with product and sales teams to deliver tailored solutions to clients.
Contribute to branch/segment revenue targets.
Compliance & Risk Control
Ensure adherence to KYC/AML, RBI regulations, and HSBC compliance standards.
Escalate suspicious transactions or risk indicators promptly.
Maintain proper records and reports for audits.
Operational & Reporting Duties
Prepare MIS, dashboards, and client reports for internal and external use.
Track performance against targets (customer satisfaction, portfolio growth).
Work with internal teams (operations, product, credit) to support client requirements.
Client Advisory
Provide clients with insights on banking solutions, digital platforms, and new offerings.
Support clients in improving efficiency (cash flow management, risk mitigation, etc.).
Employee Banking Solutions / Salary Accounts
Special Salary Accounts under Employee Banking Solutions with no minimum balance requirement if salary is credited.
Preferential rates on credit cards, personal loans, and mortgages for employees.
Salary overdraft facility.
Group personal accident cover for employees.
Childcare Allowance / Daycare Reimbursement
HSBC India reimburses daycare expenses (or provides a fixed childcare allowance) for eligible female employees, for children up to age six. This is aimed especially at helping during parental leave transition.
Provident Fund, Gratuity & Pension Related Plans
Standard statutory Provident Fund contributions.
Gratuity for employees after a certain period of continuous service.
Voluntary Provident Fund options & contribution percentage choices.
Professional Development / Study Support
Reimbursement for approved professional studies / qualifications. For certain grades, there are caps (for example, some upper levels have higher allowed reimbursement amounts).
Referral Rewards
There is a referral programme where employees who refer candidates (depending on levels) are rewarded once the candidate joins and fulfills conditions.
Relocation Assistance
For eligible roles / grades, employees relocating get help including temporary accommodation, transit leave, household goods / baggage movement etc.
Well-being Support
Policies address work-life balance, including parental leave, childcare benefits.
Other HSBC global benefits include medical insurance, mental health support etc. While I saw these more at a global level rather than India-specific in the data I found, HSBC’s “Pay and benefits” page mentions support for mental, physical & financial well-being.
Other Perks
Discounts on partner brands (swiggy, Myntra, Amazon Prime etc.) via employee programmes.
Offers via Employee Banking / Corporate Employee Programme (CEP) that include welcome packs, sometimes waiving certain fees etc
🏢 Company Overview Full Name: HSBC Holdings plc Founded: 1865 in Hong Kong by Sir Thomas Sutherland Headquarters: 8 Canada Square, Canary Wharf, London, E14 5HQ, United Kingdom CEO: Georges Elhedery Website:... Read More